FAQ's

What is 'My Account'? How do I update my information?

It is easy to update your BMAO account and view your orders any time through 'My Account'.

'My Account' allows you complete control over your transactions on BMAO

  • Manage/edit your personal data like address, phone numbers, email ids
  • Change your password
  • Track the status of your orders

How do I know my order has been confirmed?

Once your order has been logged and payment authorization has been received, the seller confirms receipt of the order and begins processing it.

You will receive an email containing the details of your order when the seller receives it and confirms the same. In this mail you will be provided with a unique Order ID (eg. OD01202130213), a listing of the item(s) you have ordered and the expected delivery time.

You will also be notified when the seller ships the item(s) to you. Shipping details will be provided with the respective tracking number(s)

Can I order a product that is 'Out of Stock'?

Unfortunately, products listed as 'Out of Stock' are not available for sale. Please use the 'Notify Me' feature to be informed of the product's availability with sellers on BMAO.

Shopping

Why do I see different prices for the same product  ?

A product could be listed under different prices. There could be sellers offering you the same product but at a different price. That is the nature of the BMAO marketplace, where different sellers compete for your order.

Is it necessary to have an account to shop on BMAO?

You can shop on BMAO by providing just your email ID. While it is not necessary to have an account to shop for and purchase items, it is recommended that you create one. By creating your own BMAO account, you can enjoy a personalized shopping experience, including recommendations, quicker checkout and a public wishlist. You will also be able to rate/review products and sellers.

What do I need to know before getting an order gift wrapped?

  • Giftwrap is chargeable at 30 per order
  • Giftwrap option is only available when seller is Solitaire Trade Link
  • Giftwrap option is available only when the cart contains items from Solitaire Trade Link
  • Cash-on-Delivery orders cannot be gift wrapped
  • Larger items such as televisions and refrigerators cannot be gift wrapped
  • Invoice is not included if the gift wrapped order contains books. For gift wrapped orders containing other items, we are required to include the invoice for logistical, legal and octori/tax reasons

Payments

How do I pay for a BMAO purchase?

BMAO offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that BMAO 's trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.
You may use Internet Banking, E-Gift Voucher (eGV) and Cash on Delivery to make your purchase.

BMAO also accepts payments made using Visa, MasterCard, Maestro and American Express credit/debit cards in India.

Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on BMAO?

There are NO hidden charges when you make a purchase on BMAO. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.

Delivery charges may be extra depending on the seller policy. Please check individual seller for the same. In case of seller Solitaire Trade Link Retail, the Rs.50 delivery charge is waived off on orders worth 500 and over.

What is Cash on Delivery?

If you are not comfortable making an online payment on Flipkart.com, you can opt for the Cash on Delivery (C-o-D) payment method instead. With C-o-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.

The maximum order value for a Cash on Delivery (C-o-D) payment is ₹50,000. It is strictly a cash-only payment method. E-Gift Vouchers or store credit cannot be used for C-o-D orders. Foreign currency cannot be used to make a C-o-D payment. Only Indian Rupees accepted.

How do I pay using a credit/debit card?

We accept payments made by credit/debit cards issued in India and 21 other countries.

Credit cards

We accept payments made using Visa, MasterCard and American Express credit cards.

To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password.

Debit cards

We accept payments made using Visa, MasterCard and Maestro debit cards.

To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.

What steps does BMAO take to prevent card fraud?

BMAO realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.
In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologise for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.

What is a 3D Secure password?

The 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the "Verified by VISA" and "Mastercard SecureCode" services, respectively.

The 3D Secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.

How can I get the 3D Secure password for my credit/debit card?

You can register for the 3D Secure password for your credit/debit card by visiting your bank's website. The registration links for some of the banks have been provided below for easy reference:

State Bank of India

ICICI Bank

HDFC Bank

Punjab National Bank

Axis Bank

Corporation Bank

Andhra Bank

Bank of Baroda

Standard Chartered India

Union Bank of India

Central Bank of India

Citibank

Deutsche Bank

Dhanlakshmi Bank

IDBI Bank

ING Vysya Bank

IndusInd Bank

Federal Bank

Kotak Mahindra Bank

Karur Vysya Bank

Oriental Bank of Commerce

South Indian Bank

Vijaya Bank

Canara Bank

Can I use my bank's Internet Banking feature to make a payment?

Yes. BMAO offers you the convenience of using your bank's Internet Banking service to make a payment towards your order. With this you can directly transfer funds from your bank account, while conducting a highly secure transaction.

We accept payment through Internet Banking for the following banks:

ABN Amro Bank

Axis Bank

Allahabad Bank

Andhra Bank

Bank of Bahrain and Kuwait

Bank of Baroda

Bank of India

Bank of Maharashtra

Bank of Rajasthan

Central Bank of India

Citibank

City Union Bank

Corporation Bank

Deutsche Bank

Development Credit Bank

Dhanlaxmi Bank

Federal Bank

HDFC Bank

ICICI Bank

IDBI Bank

ING Vysya Bank

Indian Overseas Bank

Indian Bank

IndusInd Bank

Jammu & Kashmir Bank

Karnataka Bank

Karur Vysya Bank

Kotak Mahindra Bank

Lakshmi Vilas Bank

Oriental Bank of Commerce

Punjab National Bank

Royal Bank of Scotland

South Indian Bank

Standard Chartered Bank

State Bank of Hyderabad

State Bank of India

State Bank of Mysore

State Bank of Travancore

Syndicate Bank

Tamilnad Mercantile Bank

Union Bank of India

United Bank of India

Vijaya Bank

YES Bank

 

Gift Vouchers

How do I buy/gift an e-Gift Voucher?

  • Enter the name and email address of the person you want to send the e-Gift Voucher (e-GV).
  • Enter the value of the voucher you would like to purchase then click "Proceed To Pay".
  • The sidebar will now show the payment options. You can pay by Credit Card / Debit Card / ATM Card / Netbanking. Proceed to pay through your preferred choice, or if you need to make any changes to the value, you can always click "Edit" to modify it. Once you have completed the checkout process, you will receive an email with the e-GV details.

How do I make a purchase with an e-Gift Voucher?

Simple!

Go to www.BMAO.in and select the items you want to purchase.

  • When you are ready to checkout, click "Proceed To Pay", the same as our regular checkout.
  • Select the "Pay By e-Gift Voucher" Option.
  • Enter your 16-digit Voucher Number and the corresponding 6-digit PIN number when prompted.
  • If the amount of your e-Gift Voucher doesn't cover your order total, you will be prompted to select an additional payment method.

IMPORTANT: Funds will be deducted from your e-Gift Voucher at the time you place your order. In case of any adjustment or cancellation at a later stage, we will (re)issue funds as credit to your voucher.

Does an e-Gift Voucher expire?

Yes. All e-Gift Vouchers expire 1 year from the date of their issue.

Can I use promotional codes with e-Gift Vouchers?

Yes, by all means!

Is there a limit on how many e-Gift vouchers I can use on a single order?

You can use a maximum of 3 e-Gift Vouchers per order.

What Terms & Conditions apply to e-Gift Vouchers?

  • The www.bmao.in e-Gift Voucher (e-GV) can be redeemed on www.bmao.in only when the seller is WS Retail
  • e-GVs cannot be used to purchase other e-GVs
  • One or more e-GVs can be redeemed against an order. e-GVs can also be clubbed with applicable Flipkart.com promotional codes
  • If the order value exceeds the e-GV amount, the balance must be paid by Credit Card / Debit Card / Internet Banking / ATM Card
  • If the order value is less than the amount of the e-GV, the outstanding balance (after deduction of order value) will reflect under e-GV balance in the My Account section
  • e-GVs and unused portions of e-GVs expire 1 year from the date of issue
  • e-GVs cannot be redeemed for Cash or Credit but are transferable
  • Flipkart.com is not responsible if an e-GV is lost, stolen or used without permission
  • You can combine and use a maximum of 3 e-Gift Vouchers per order
  • e-GVs cannot be redeemed against CoD Orders

Order Status

How do I check the current status of my orders?

You can review the status of your orders and other related information in the 'My Account' section

In the My Account page, click on the 'My Orders' link to view the status of all your orders. To view the status of a specific order, click on the 'Order Number' link.

What do the different order status mean ?

Payment Pending Authorization: Your order has been logged and we are waiting for authorization from the payment gateway.
Payment Authorized, Order under Processing: Authorization has been received from the payment gateway and your order is being processed by the seller.
Order Shipped: Your order has been shipped by the seller and is on its way to the location specified by you for delivery.
Order Cancelled: The order was cancelled.

When and how can I cancel an order?

You can cancel your order before it reaches the "Order Shipped" state. To cancel, please Contact Us with the order number.

Shipping

What are the delivery charges?

Delivery charge varies with each Seller.

Sellers incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. The delivery charge may be waived off by some Sellers, if you shop with them for a minimum predefined value.
For example, seller WS Retail, which generally charges Rs 50 for delivery, provides free delivery on orders valued at Rs 500 or more. Please check with individual Sellers to understand what the delivery charges are.

Are there any hidden costs (sales tax, octroi etc) on items sold by sellers?

No. There are zero hidden charges when you make a purchase on BMAO. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.
Delivery charges are not hidden charges and are charged (if at all) extra depending on the Seller's shipping policy.

What is the estimated delivery time?

Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.

Estimated delivery time is dependent on the following factors

  • The Seller offering the product
  • Product's availability with the Seller
  • The destination to which you want the order shipped to and geographical location of the Seller

'In Stock'
For items listed as "In Stock", Sellers will mention the delivery time based on your location pincode (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.

'Imported'
Sometimes, items have to be sourced by Sellers from outside India. These items are mentioned as 'Imported' on the product page and can take at least 10 days or more to be delivered to you.

'Available'
The Seller might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.

'Preorder' or 'Forthcoming'
Such items are expected to be released soon and can be pre-booked for you. The item will be shipped to you on the day of it's official release launch and will reach you in 2 to 6 business days. The Preorder duration varies from item to item. Once known, release time and date is mentioned. (Eg. 5th May, August 3rd week)
 
'Back In Stock Soon'
The item is popular and is sold out. You can however 'book' an order for the product and it will be shipped according to the timelines mentioned by the Seller.

'Temporarily Unavailable'
The product is currently out of stock and is not available for purchase. The product could to be in stock soon. Use the 'Notify Me' feature to know when it is available for purchase.

'Out of Stock'
Currently, the item is not available for sale. Use the 'Notify Me' feature to know once it is available for purchase.

'Permanently Discontinued'
This product is no longer available because it is obsolete and/or its production has been discontinued.

'Out of Print'
This product is not available because it is no longer being published and has been permanently discontinued.

Why does the estimated delivery time vary from seller to seller?

You have probably noticed varying estimated delivery times for sellers of the product you are interested in. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner's time-to-deliver in your location. 
Please enter your default pin code on the product page (you don't have to enter it every single time) to know more accurate delivery times on the product page itself.

Why does the delivery date not correspond to the delivery timeline mentioned?

It is possible that the Seller or our courier partners have a holiday between your order date and the estimated delivery date based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and Sellers do not work on Sundays and this is factored in to the delivery dates.

Seller does not/cannot ship to my area. Why?

Whether your location can be serviced or not depends on

  • If the Seller ships to your location
  • Legal restrictions, if any, on shipping particular products to your location
  • The availability of reliable courier partners in your location

At times Sellers prefer not to ship to certain locations. This is entirely at their discretion.

I need to return an item, how do I arrange for a pick-up?

Returns are easy. Contact us to initiate a return. You will receive a call explaining the process, once you have initiated a return.
Wherever possible Ekart Logistics will facilitate the pick-up of the item. In case the pick-up cannot be arranged through Ekart, you can return the item through a third-party courier service. Return fees are borne by the Seller.

Does BMAO deliver internationally?

As of now, BMAO doesn't deliver items internationally.
You will be able to make your purchases on our site from anywhere in the world with credit/debit cards, but please ensure the delivery address is in India.

Courier

How does the delivery process work?

All deliveries are scheduled through reputed couriers. You will be informed when the seller ships your consignment and will also be provided a tracking number.

Sellers generally ship through ___________ Logistics wherever possible or will use other reputed courier service providers. During checkout you will be prompted to provide your location's pincode in order to ensure that the seller does indeed deliver to you.

All electronic items are insured for theft and damages during transit.

How are items packaged?

Products sold by seller are shipped in packages with waterproof plastic wrap. Fragile items like electronics are safely secured with bubble wrap. Other sellers also follow standard packing procedure. Sellers are rated on packaging quality and affects overall seller rating.

Are in-transit products insured?

Only electronic items are insured against theft and damages incurred during transit.

How can I track the delivery of my order?

All items sold by sellers on BMAO are delivered through reputed courier partners including You will be provided a Tracking ID for your order by the respective courier service provider.

Cancellation &  Return

What is BMAO Free & Easy Returns policy?

We love to get it right for you, every single time you trust us with your purchase. We want you to have an absolutely headache-free shopping experience.

We assure you that all products sold on BMAO are brand new and 100% genuine. In case there is an issue with the product you have received, our Free & Easy Returns promise has got you covered. Possible resolution could be Replacement, Exchange (only for Apparel and Footwear) or Refund, depending on the Seller's Return Policy.

In any case, all purchases on BMAO are backed by Buyer Protection for 45 days from the date of delivery, irrespective of the seller's policy.

What is Free Replacement?

If you have received an item in damaged condition or it does not match the description provided by the Seller, you may request a replacement at no extra cost to you. Return Policy is Seller specific. Terms may differ from each Seller. 
Please check the respective Seller's policy when buying or before initiating a return for a replacement. Also check the time frame within which you can return an item. Some sellers allow for returns 30 days from the date of delivery. 
Replacement is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.

Are DigiFlip products covered under warranty?

DigiFlip products sold on BMAO by seller WS Retail are covered under warranty. In case the product has any manufacturing defect, you can contact us within the specified warranty period for resolution. The warranty period may differ for each DigiFlip product.

How do I return an item purchased on BMAO?

Returns are easy, simply follow these steps

- Contact us and provide Order ID details.

- Customer Support will confirm the return request and will inform you about the pickup process.

- Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.

Note:

- We do not charge extra for returns and all replacements/pickups are done free of cost.

- Number of days within which return can be initiated varies from seller to seller. You must contact us within the defined period to initiate the returns.

- We support Replacement across categories/sellers in case of damaged item.

- For details on Seller specific return policy, please check respective Seller page

- Innerwear, lingerie, socks and clothing freebies cannot be returned for obvious reasons

- In case of Refund, the entire amount paid by you including shipping and gift charges are transferred to your account

- Customer Support will inform you about the pickup process. While we pick up originally delivered item from most customer locations, there are certain areas where a pickup cannot be arranged. In such a case, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt.

- Replacement is subject to availability of stock with Seller. In case a Replacement is not available, seller will refund the amount for the same. All this is subject to the Seller's return policy.

 

What is the pickup process? Why I have been asked to ship the item?

Once you have requested for a replacement, we will schedule the pickup of the originally delivered product. Please ensure that product is an unused and original condition. Include all price tags, labels, original packing and invoice along with the product.

- We arrange for pickup from most of our customer locations. Its simple. Please follow the instructions you received in email

- In case we can't pick up the item from your location, you can ship it back to the Seller. We will reimburse the shipping charges against the original receipt

- Things to take care while you ship/pack the product

- Include all price tags, labels, original packing and invoice along with the product

  • Pack the item safely to ensure against damage in transit
  • Mention the Return ID on the package so that we can acknowledge your return
  • Please mention Seller's address as specified in the email notification sent to you
  • Do retain the original receipt for the courier charges you have paid, it will be required for us to reimburse the shipping charges. Also note down the courier tracking id for any future reference
  • Refund/replacement will be initiated as soon as Seller receives the product from you

I have requested a replacement, when will I get it?

Once a replacement request is created, we send you an email detailing the pickup process as well as provide details about the replacement.
In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up/received.
If you don't get the return within the promised date, contact us immediately.

Do I have to return the free gift when I return a product?

Yes. The free gift is included as part of the item order and needs to be returned along with the originally delivered product.

What items can I Exchange?

We allow exchange on items such as Apparel and Footwear, where a trial is required to determine if the fit is right. You can exchange an item for the same product in the size/color of your choice.
We hope you understand that the product can only be used for trial and cannot be used, washed, ironed or tampered in any way. Please include all price tags, labels, original packing and invoice along with the product.

I have changed my mind and would like to retain the product. What do I do?

Please call us to cancel your return request and we will do the needful. In case the replacement is already dispatched, you can reject the replacement item when it is delivered to you.

Can I return part of my order?

Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.

The Seller has declined my request. What can I do?

In case the seller declines a replacement request and you are unconvinced with the reason provided, you can write to us to at resolution@bmao.in
You can file a dispute 45 days from the date of delivery. BMAO mediates seller-buyer disputes on a case-by-case basis.
BMAO Buyer Protection covers buyers who are unable to successfully resolve their dispute with the seller, or are not satisfied with the resolution provided by the seller.

What is BMAO Buyer Protection?

BMAO Buyer Protection seeks to help Buyers who have an issue with a product as the Seller is unable to provide resolution and the Buyer is unconvinced.
Write to us at resolution@bmao.com in case you want to raise a dispute. BMAO looks at each dispute on a case-by-case basis and tries to be fair to both parties. Buyers and Sellers are subject to final consent from BMAO for settling the dispute.

When are returns not possible?

There are certain scenarios where it is difficult for us to support returns

- Return request is made outside the specified time frame

- Product is damaged because of use or Product is not in the same condition as you received it

- Specific categories like innerwear, lingerie, socks and clothing freebies

- Defective products which are covered under the manufacturer's warranty

- Innerwear, lingerie, socks and clothing freebies

- Any consumable item which has been used or installed

- Products with tampered or missing serial numbers

- Items that are returned without original packaging, freebies or accessories

Where can I find the Seller's Return Policy?

Please go to the product page, where you can see the respective policy against each Seller offering that product.

What is Replacement Guarantee?

If you have received a damaged or defective product, you can return it to get a replacement within 30 days of delivery at no extra cost. This policy is applicable to seller WS Retail only.
Please contact us with a replacement request within 30 days of delivery. The item will be recalled and a brand new replacement will be shipped to you, at no extra cost.

When are Refunds provided?

We work to provide the most hassle-free online shopping experience. You are covered and your money safe.

Refunds are issued when

- Seller cannot provide replacement

- In-line with Buyer Protection, when a dispute has been ruled in your favour  

Seller allows Refunds on select categories under certain conditions. Please check with the individual Seller's Returns Policy.

I've still not received the refund to my bank account. Why?

If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organisations for the same. 
Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.

How do I claim warranty for a DigiFlip product?

You can contact Customer Support in case of a defective DigiFlip product. You are required to provide the respective Order ID details. DigiFlip product warranty is valid only for the mentioned warranty period.

How do I cancel an order?

You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.
In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier.
Unfortunately, an order cannot be cancelled once the item has been delivered to you.

How can I cancel  items in my order?

You can cancel an item in your order, unless the item is delivered by the Seller

In order to cancel an item in your order

- Log into your BMAO account and go to the 'My Orders' page

- Identify the item you want to cancel and click on the corresponding 'View Details' link

- In the detailed order page, you will see 'Cancel' links against each of the items in that order

- Click on the 'Cancel' link, indicate the reason for cancellation, choose a mode of refund and confirm cancellation

- Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible

 

Why do I see a disabled 'Cancel' link?

A disabled 'Cancel' link can mean the following things:
- The item is being shipped together with another order of yours
- The item is non-refundable (example, e-Gift Vouchers etc)


In any of the above cases, you can get in touch with our Customer Support for more information

 

How long will it take to process my cancellation request?

Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.

If the Order Status shows the item(s) in your order as 'Shipped', we will process your cancellation request directly with our logistics partner. Your refund will be processed soon after we receive the cancelled items back from the courier. In case the seller is WS Retail, the refund mode will be BMAO Wallet. The refunded amount will be made available immediately.

However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by BMAO.

What are the modes of refund available after cancellation?

In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.
 There are two modes of refund:

  • BMAO Wallet - If you choose this option, the amount will be added to your BMAO Wallet in the 'store credit' component. This applies when WS Retail is the seller
  • Back to Source - In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction

 Once you have requested the cancellation of item(s) in your order, BMAO will complete the cancellation and initiate the refund, depending on your preference.